Help

Maxtoria Help Centre

How booking, paying and cancelling actually work, in writing and on video. If the answer is not here, the team is at the bottom of the page.

Answers to 19 common questions
Short video walkthroughs
A person when you need one

Browse by topic

Everything we are asked most often, grouped the way a booking happens — choosing, paying, changing your mind, and the day itself.

Video Guides and Tutorials

Discover concise video guides for seamless experiences. From booking tips to tour insights, find valuable information in a glance. Elevate your adventure with our curated videos.

Maxtoria Trailer
Maxtoria Trailer 2 Marry & Adam
Book Now & Pay Later

Not covered above?

Anything the guides and the answers do not cover, a person will. We answer in eight languages, seven days a week.

WhatsApp The fastest way to reach us — usually answered within minutes. +90 554 969 80 56 Call us Speak to the team directly about a booking you have already made. +90 554 969 80 56 Email Best for anything with a document attached — invoices, vouchers, receipts. [email protected]

Contact Form

Describe what happened and what you expected instead. The more precise the message, the fewer rounds it takes to fix.

Our easy-to-use app offers a comprehensive listing of curated tours, activities, and experiences, all in one place. Whether you’re a thrill-seeker looking for an adrenaline-packed adventure or seeking a more relaxed getaway, Maxtoria has got you covered.