Frequently Asked Questions

Choose a region, open the experience you like, then pick your date and how many people are coming. You see the full price before you confirm, and the booking goes straight to the licensed local operator who runs the activity.

You get a confirmation email with your voucher as soon as the operator accepts the booking, and the same voucher stays on your bookings page. If you have heard nothing after 24 hours, message us and we will chase the operator for you.

A day or two ahead is enough for most experiences. Boat trips, diving and anything with a small group fill up quickly in July and August, so book those as early as you can. Many operators still take same-day bookings when there is space.

No. You can book as a guest with your name, email and phone number. An account keeps every voucher in one place, saves your details for next time, and lets you keep a wishlist of the experiences you are still deciding between.

Most experiences are reserve now, pay later: you confirm for free and pay the operator on the day, in cash or by card. A few are prepaid online instead, and those say so on the booking page before you confirm — you are never charged without being told first.

Operators taking payment on the day accept cash, and nearly all of them accept credit and debit cards too. Prepaid experiences are paid online by Visa, Mastercard or American Express. If you need to pay a particular way, say so when you book and we will confirm it with the operator.

Yes. Online payments run through our payment provider over an encrypted connection, your full card number is never stored on our servers or passed to the operator, and your bank verifies the payment with 3D Secure before it goes through.

The price you see is the full price per person, taxes included, and Maxtoria adds no booking fee. Optional extras such as lunch, equipment hire or a private transfer are listed separately on the experience page so you can decide before you confirm.

Open the booking on your bookings page and use the cancel option, or reply to your confirmation email. Experiences marked free cancellation cost nothing to cancel up to the deadline printed on your voucher; after that the operator’s own terms apply.

Most experiences can be cancelled free of charge up to 24 hours before the start time. The exact deadline is set by the operator and shown both on the experience page and on your voucher, so check it before you book if your plans might change.

Usually yes, as long as there is space. Send us your booking reference and the change you need and we will arrange it with the operator. Changes asked for close to the start time depend on what the operator can still fit in.

For prepaid experiences the money goes back to the card you paid with, normally within 5 to 10 working days depending on your bank. If you were due to pay the operator on the day there is nothing to refund — cancelling before the deadline simply costs you nothing.

If the operator cancels for weather or sea conditions you can move the booking to another day or take a full refund, whichever you prefer. They usually decide the evening before or early that morning, and contact you on the number you booked with.

No — showing the voucher on your phone is enough for almost every experience. Save it offline or screenshot it before you set off, because some meeting points have poor signal. The rare operator who wants a printed copy says so on the voucher itself.

Your voucher shows either a hotel pickup or an exact meeting point with a map link. Most day trips include pickup inside the resort area, so add your hotel name when you book. Pickup times are approximate and the operator confirms yours the day before.

Tell the operator first — most problems are fixed on the spot. If that does not work, message us on WhatsApp while you are still there. A problem we hear about the same day is far easier to put right than one reported a week later, and photos help.

WhatsApp is the fastest route and the button sits on every page. You can also use the contact form or the help centre. Have your booking reference to hand and we can pull up your reservation straight away.

The site and our support team work in English, Turkish, Russian, German, French, Spanish, Polish and Arabic. Operators guide mainly in English and Turkish, and each experience page lists the other languages that operator can guide in.

The operator receives only what they need to run your booking: your name, phone number, hotel and party size. We do not sell your data to anyone. You can ask us to delete your account and everything attached to it at any time.